Cancellation and Refunds
Last updated: 17 September 2026
Please review before relying on this. This page states the cancellation and refund rules the service is built to follow. The operator must confirm they match the billing system before the first paid customer, and should take legal advice before treating them as final.
Metorite is sold as a monthly subscription. This page says how to stop paying, what happens to your data when you do, and when money comes back.
1. What you are buying
A seat costs ₹500 per user per month, plus AI credits you use. Taxes are added where they apply. Everything that is live in the product is included in that price — there is no higher tier to buy and no feature behind a separate purchase.
2. Cancelling
- You may cancel at any time, from your organisation’s billing settings, without contacting us first.
- Cancellation takes effect at the end of the period you have already paid for. You keep full access until then.
- We do not charge a cancellation fee, and we do not require notice.
- Removing a user mid-month reduces the next invoice. It does not create a refund for the current one.
3. Refunds
- Fees already paid for a period that has started are not refunded, because the service was available to you throughout it.
- If we charged you in error — a duplicate payment, a charge after you cancelled, or a charge for seats you never had — we refund it in full.
- If the service is unavailable for a prolonged period through our fault, write to us and we will discuss a credit or a refund for the affected time.
- Where Indian consumer law gives you a right we have not described here, that law wins over this page.
4. How a refund is paid
An approved refund goes back to the original payment method, through the same payment provider that took the money. We do not refund to a different card, account or person. Your bank decides how long it then takes to appear; for most Indian cards and accounts this is 5 to 10 working days after we approve it.
5. Service delivery
Metorite is software delivered over the internet. There is nothing to ship. Access is granted to your organisation immediately once payment succeeds, at app.metorite.com, and it continues for as long as the subscription is active.
6. Your data after you cancel
Sign-in stays open for an export window after cancellation so you can take your data out. After that window your organisation’s data is deleted. The Privacy Policy describes what we hold and for how long.
7. Asking for a refund
Write to support@metorite.com from the email address on the account, and tell us which charge you mean. We answer within five working days. See the Contact page for the other ways to reach us.